Date: 31 Sep 2024
At Panambur Surfing School, we understand that plans can change. Our Cancellations & Refunds policy is designed to be fair and transparent for all our participants. Please read the following guidelines carefully.
1. Cancellation by Participant
- Advance Notice: If you need to cancel your booking, please notify us at least 48 hours before your scheduled session. Cancellations made within this timeframe are eligible for a full refund or the option to reschedule to another available date.
- Late Cancellation: Cancellations made within 48 hours of the scheduled session are not eligible for a refund. However, depending on availability, we may offer a rescheduling option, subject to a rebooking fee.
- No-Show: If you do not show up for your scheduled session without prior notice, no refund or rescheduling option will be provided.
2. Cancellation by Panambur Surfing School
- Weather and Safety: Your safety is our top priority. We reserve the right to cancel or reschedule sessions due to adverse weather conditions, unsafe surf conditions, or any other safety concerns. In such cases, you will be offered a full refund or the opportunity to reschedule to a later date.
- Insufficient Enrollment: If a course or session does not meet the minimum required enrollment, we may need to cancel the session. A full refund or rescheduling option will be provided in this event.
3. Refund Process
- Refund Requests: All refund requests must be made by contacting our office directly at [email protected] or by phone at +91-.8904510826
- Processing Time: Refunds will be processed within 7-10 business days from the date of approval. Refunds will be issued through the original payment method used during booking.
- Non-Refundable Items: Certain items such as merchandise, gift cards, and special promotions are non-refundable. Please check the specific terms related to these items at the time of purchase.
4. Rescheduling
- Rescheduling by Participant: If you wish to reschedule your session, please contact us at least 48 hours before your scheduled time. We will do our best to accommodate your request, subject to availability.
- Rescheduling by Panambur Surfing School: In cases where we need to reschedule due to weather, safety, or other unforeseen circumstances, we will work with you to find a suitable alternative date. No additional fees will apply for rescheduling under these circumstances.
5. Special Circumstances
- Medical Emergencies: If you are unable to attend your session due to a medical emergency, please provide us with a valid medical certificate. We will consider refund or rescheduling requests on a case-by-case basis.
- Force Majeure: In the event of natural disasters, government regulations, or other force majeure events beyond our control, Panambur Surfing School reserves the right to cancel or modify sessions. Refunds or rescheduling options will be provided, as appropriate.
6. Contact Us
If you have any questions or concerns regarding our Cancellations & Refunds policy, please don’t hesitate to reach out to us: Panambur Surfing School
Panambur Beach, Mangalore, Karnataka
Email: [email protected]
Phone: +91- 8904510826
Your satisfaction is important to us, and we are committed to providing you with a positive experience at Panambur Surfing School. Thank you for understanding and cooperating with our Cancellations & Refunds policy.